Google Reviews Email Template (Opt-In Bakeries only)
Update highlighted text with the link of the bakery’s Google My Business. Email to bakery with their AM cc’d using feedback@cobsbread.com.
Hi [BAKERY NAME],
This is a notification to let you know the below [1-3] star Google review came in for your bakery.
[insert screenshot]
If you would like to reply to the review, please follow the instructions below:
Go to your Google My Business.
Go to reviews and sort by newest.
Find the review referenced to reply.
Regards,
How to link bakery’s GMB
Response Templates (Opt Out Bakeries)
Default
Sorry to hear you had a disappointing experience with us. Can you tell us more by contacting
feedback@cobsbread.com?
Complaint - bakery temporary closure due to renovation.
Please check Bakery Contacts to see if bakery is under renovation and when it will re-open.
Our bakery is temporarily closed for renovation. We look forward to re-opening in [Month].
Cranbook – bakery closure complaint
Our bakery is temporarily closed, but we look forward to serving Cranbook again in the near
future!
Stoney Creek – bakery closure complaint
Our bakery is temporarily closed, but we look forward to re-opening soon!
Complaint about incorrect bakery times
Please cross-reference with website hours. If bakery hours are not the same, please flag to
Support Office.
Thank you for letting us know. We will update our bakery hours.
Complaint - upcoming bakery not open yet – Flag as Off Topic
Please check Bakery Contacts for when bakery will open. No response required. Please follow
the steps below:
1. Select the 3 dots next to the comment, flag as inappropriate.
2. Flag as “Off Topic” and select “Submit.”
Thanks for leaving a review. We do regularly donate to charities by giving unsold products at the end of the day. We are currently running a fundraiser to support our local charity in addition to this. As for the rest of the items, can you tell us more by contacting feedback@cobsbread.com?