Prebiotic Cape Seed Loaf - Customer Responses
Green - Food Quality (Size of loaf - undersized, texture – doughy) – Email Response
Hi XXX,
Thank you for reporting your food quality concern relating to our Prebiotic Cape Seed Loaf with BARLEYmax ®, could you please provide the name of the bakery you purchased the loaf from? OR purchased on DATE from Bakers Delight XXXX. We have a number of strict quality procedures in place to ensure every product is a delight for our customers, so we take this feedback very seriously.
We will pass this feedback onto the Quality Assurance team so they can work with the bakery to rectify any production issues. We will be in touch to provide further information once this has occurred.
Thank you.
Cheers,
Green - Food Quality (Size of loaf - undersized, texture – doughy) – Social Response
Hi XX,
Thanks so much for bringing this to our attention, we are so sorry to hear that our Prebiotic Cape Seed Loaf with BARLEYmax ® did not delight you! Could you please provide the name of the bakery you purchased the loaf from? We will follow this up with the Area Manager and our Quality Assurance Team, so they can investigate and assist the bakery in improving – we will be in touch.
Cheers, BD
Green – Prefer Old Cape Seed/General Feedback Response (Don’t like it, taste, want the original back) – Email and Social Response
Hi XX,
Thank you for your feedback regarding our new Prebiotic Cape Seed Loaf with BARLEYmax ®, we really appreciate it. After performing market research and listening to our customers, we reformulated to deliver a more health focused product.
We have done our best to ensure it has the same great taste and nutty texture, with the addition of super (and natural!) wholegrain, BARLEYmax ®, to boost your gut health and lower cholesterol! We love these extra perks and hope you will too.
If you are unsure whether this product is right for you, feel free to speak to your local Bakers Delight or visit our website here for more information on our product range.
Thank you.
Cheers, BD
Green - Price (Too expensive/why the price rise?) – Email and Social
Hi XX,
Thank you for your feedback on our new and improved Prebiotic Cape Seed Loaf with BARLEYmax ®, we really appreciate it. While our new Cape Seed formula has even more nutritional benefits, like boosting your gut health and lowering cholesterol, it is also a larger loaf. Because of this, we have adjusted the price accordingly to ensure we can pack plenty of goodness into every slice.
Cheers, BD
Green - Price and Undersized – Email and Social
Hi XX,
Thank you for your feedback on our new Prebiotic Cape Seed Loaf with BARLEYmax ®. While our new Cape Seed formula now has even more nutritional benefits, it is also a larger loaf, so we’ve adjusted the price accordingly to ensure we can pack plenty of goodness into every slice.
Unfortunately, it sounds like the loaf you recently purchased was not the correct size and we will certainly follow this up with the bakery team. In the meantime, if you would like to share your mailing address with us, we would be pleased to send you a voucher to ensure your next visit to our bakery is a more delightful one.
Cheers, BD
https://docs.google.com/document/d/179HrGb53CG1UmaSHI0efAlmcq4LE4yDO/edit